Term & Conditions

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Terms and Conditions for Web Hosting Services

  1. Introduction

Welcome to PT Docking Host Indonesia! These terms and conditions (the "Agreement") govern your use of our web hosting services, including any products, features, or resources provided (the "Services"). By signing up for or using our Services, you agree to be bound by this Agreement. Please read these terms carefully before proceeding.

  1. Service Description

PT Docking Host Indonesia provides web hosting services, allowing customers to publish, manage, and maintain their websites online. The Services include but are not limited to, website hosting, domain registration, email hosting, and related technical support.

  1. Service Level Agreement (SLA)

We strive to provide reliable and uninterrupted Services. Our Service Level Agreement (SLA) outlines the uptime guarantee and support response times. In case of service disruptions, we may offer compensation or remedies as per our SLA.

  1. Payment and Billing

You agree to pay the fees associated with the Services, as specified in our pricing plan. Billing cycles accepted payment methods, and any applicable taxes or fees will be detailed in your billing statement. Failure to make timely payments may result in account suspension or termination.

  1. Account Setup and Termination

Upon completing the account setup process, your Services will be activated. We reserve the right to terminate or suspend your account if you violate this Agreement, engage in illegal activities, or cause harm to our infrastructure or other customers.

  1. Data Backup and Security

While we may provide data backup services, you acknowledge that it is your responsibility to maintain backups of your content. We implement security measures to protect our systems, but we cannot guarantee the security of your data.

  1. Acceptable Use Policy (AUP)

You agree to comply with our Acceptable Use Policy (AUP), which outlines prohibited activities while using our Services. This includes spamming, hacking, distributing illegal content, and engaging in any activities that may harm our infrastructure or reputation.

  1. Resource Usage

To ensure fair use and optimal server performance for all customers, we may impose limits on resource usage, such as bandwidth, disk space, and CPU usage. Resource usage exceeding these limits may result in additional charges or account restrictions.

  1. Intellectual Property

You retain ownership of any content hosted on our servers. You agree not to use copyrighted, trademarked, or proprietary materials without proper authorization. We respect intellectual property rights and expect our customers to do the same.

  1. Privacy Policy

We collect, store, and use customer data in accordance with our Privacy Policy. By using our Services, you consent to the collection and processing of your personal information as described in our Privacy Policy.

  1. Support and Communication

Our support team is available to assist you with any issues related to the Services. Support channels, response times, and hours of availability are specified on our website. All communication between us shall be conducted through authorized channels.

  1. Limitation of Liability

To the maximum extent permitted by law, PT Docking Host Indonesia shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Services, including loss of data, revenue, or business opportunities.

  1. Indemnification

You agree to defend, indemnify, and hold PT Docking Host Indonesia harmless from any claims, liabilities, damages, or expenses arising from your use of the Services, violation of this Agreement, or infringement of any third-party rights.

  1. Modifications to Terms

We reserve the right to update or modify this Agreement at any time. Any changes will be effective immediately upon posting the revised Agreement on our website. You are responsible for regularly reviewing this Agreement for any updates.

  1. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Indonesia. Any disputes arising from or related to this Agreement shall be subject to the exclusive jurisdiction of the courts of Indonesia.

  1. Entire Agreement

This Agreement constitutes the entire understanding between you and PT Docking Host Indonesia regarding the Services and supersedes any prior agreements or understandings, whether written or oral.

If you have any questions or concerns about this Agreement or our Services, please contact us at [email protected].

By proceeding with your purchase or use of our Services, you acknowledge that you have read, understood, and agreed to be bound by this Agreement.

Last Updated: 17 Augustus 2023

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